Self-service tools are rapidly becoming the primary member touchpoints for credit unions. For connected members, digital channels enhance the member experience. They can also add confusion as members learn how to use these new tools. And throughout the member experience, sometimes there is no substitute for live conversation. With the Xtend Contact Center, we offer many ways to reach out to members, boost customer interaction and create easy ways to access credit union amenities. The Xtension Contact Center has varying services available including custom call campaigns that you’re able to organize depending on your needs. Among the Xtension Contact Center services are inbound member service calls, targeted outbound campaigns, web chat, and others that will be discussed in the webinar!
Join us on April 23 to learn more about the many services our comprehensive Xtension Contact Center can offer you!